Returns
Sales within the European Union:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the following conditions must be met:
- Returns must be made within 14 days of delivery.
- The returned item(s) must be unworn and complete.
- The returned item(s) must be returned in their complete packaging.To start a return, you can contact us at hello@atelierdomingos.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please refer to "Refunds" below for further information on the cost of return requests.
You can always contact us for any return question at hello@atelierdomingos.com.
Sales outside the European Union: The same conditions as for sales within the EU apply but the return shipping, including its costs and the associated risks, is not supported by Atelier Domingo's, and remains at customer charge. The refundable amount excludes any additional fees and taxes the customer could have paid to any third party, including local tax authorities and customs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
No exchange is offered. The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@atelierdomingos.com.
Please note that:
- The refund is capped to the amount charged by Atelier Domingo's for your purchase, including VAT if your order was shipped to EU.
- If you are outside the EU, the refund excludes any additional fees and taxes you could have paid to any third party, including local tax authorities and customs.
- The original shipping fees charged on your order by Atelier Domingo's are not refundable.
- The following cost of the return request will be deducted from your refund: €4.90 per order for returns from mainland France ("France métropolitaine"), €7.90 for Belgium, Corsica, Luxembourg, Netherlands, Portugal, and Spain, €14 for the rest of the world.