FAQs

How do I contact Atelier Domingo’s?
Our customer service team is happy to assist you from Monday to Friday, from 9am CET to 6pm CET.

You can contact us via e-mail at hello@atelierdomingos.com or by using the following form.

For collaborations, wholesale and media partnerships or if you have any further questions, please contact us at hello@atelierdomingos.com

 

How do I stay updated with products restock and new
product launches?
In order to receive our latest news, we advise you to subscribe to our newsletter by entering your email address here.

How long does shipping take?
Orders are usually shipped within 2-3 business days.

You will receive an email with your tracking information once your order ships. If you do not receive this email 3 business days after having placed your order, please contact us directly at hello@atelierdomingos.com

Delivery time may vary according to your location.

Estimated shipping time:
- 3 to 7 business days in Europe
- 5 to 14 business days outside Europe 

Do you ship internationally?
We do offer international shipping to most destinations worldwide.

Simply enter your location while placing your order and you will find all needed information before proceeding to the payment of your order.

For international shipping outside of the UE, additional taxes may apply. Clients are responsible for paying these taxes in their country.

How much are the shipping costs?
Free worldwide shipping for orders over €99.

For orders below €99, please refer to Shipping

Please refer to return conditions at: Returns & refund

If you received the wrong item or a damaged one, please contact us immediately at hello@atelierdomingos.com

Is your jewelry unisex?
All our jewelry is designed to be unisex, and can be worn by men and women.

How do I know my size?
• In order to choose the right ring size, you can find a sizing chart by clicking here.
• For bracelets and necklaces, we generally offer two different lengths. We recommend women to choose the shortest ones and men the longest ones.

What are our products made of?
Please refer to details on each product page.

How should I take care of my jewelry?
Keep your jewelry in the cotton bag you received with your purchase when you do not wear it – keep away from light and moisture.

We recommend not to wear your jewelry when you sleep, take a shower, and practice a physical activity. Be informed that many things can damage your jewelry such as, for example, the acidity of your own skin, product misuse, fragrances, alcohol, chemicals, salted water, and cosmetics.

Do I need to take off my jewelry before I take a shower or a swim?
• Unplated solid 925 sterling silver: feel free to keep them while you take a shower or a swim.
• Other items: Even if these items are waterproof, avoid any repeated contact with salted water and chemicals – incl. chemicals used in swimming pools and cosmetics. 

How do I keep my jewelry shinny?
Every type of jewelry may tarnish with time. Tarnishing is a natural process.
We recommend to use a microfiber cloth to polish your jewelry when it tarnishes.

What payment methods do you accept?
We accept all major credit cards (Mastercard, Visa, Amex), Paypal, Apple Pay and iDEAL.